Policies

Returns/Exchanges

Full merchandise refund or exchange (exchanges to be of equal value or a return must be made) for returns reqested by email within 14 days after you receive your online purchase provided that the items have not been worn; however, shipping charges and return shipping charges are not refundable nor provided.

Sale items are final sale.

To request a return is very simple:

  • Email me at jaspr@jasprcraggjewelry.com within 14 days after delivery of your online order and tell me if you prefer a refund or an exchange for another item. I will happily provide further info at that time.

  • Ship your return by Fed Ex, UPS or USPS in original packaging. Jaspr Cragg Jewelry is not responsible for return items being lost or damaged in transit so remember to insure the package for its full value.

  • Include a copy of your original invoice. We will process your refund in the original form of payment within 3 days upon receipt of your returned shipment.

  • Please note that all precious and semi-precious stones have naturally occurring inclusions & marks which are unique and occur naturally. These pieces should not be considered defective solely because of such inclusions, marks, or inconsistency in color – rather, they add to the distinctiveness and natural beauty of the piece.

    DISCLAIMER:

    • The weight of the stones and gold is an average value provided for reference purposes only.

    • Gold weight, Gems Values, and appearance may vary in the delivered piece

  • Sale items are Final Sale.  I will do what I can to address a problem, should you not be pleased with your purchase.

    Shipping Policy

    I offer shipping included worth all purchases. Expedited shipping is available upon request for a current market rate.

  • All shipping is with USPS Flat Rate small package.  Most orders are ready to be shipped within 1-3 days of ordering. If more time is needed we will let you know in advance. For instance where an item needs to be made or materials are in transit from a supplier.

  •  All shipments are sent via USPS priority mail. We do not ship internationally.  We can not ship to P.O. Boxes. All purchases over $150 require a signature upon delivery.

  • Insurance is included on the first $100. Additional insurance is provided upon request.